Elk M1XEP User Manual download pdf (Page 24)

ELK-M1XEP Installation Manual

Page 24

Troubleshooting Guide

ElkRP cannot "Find" the M1XEP Verify the M1XEP is powered up and connected to the M1 Control

Wait 1 to 2 minutes after powering up the M1XEP for the initialization

process to complete before ElkRP can "Find" the M1XEP

Verify all cable connections and check to see if green LED on the RJ45

connector is blinking, indicating network trafc.

Check the serial baud rate in the M1. This setting can be accessed through

the keypad by entering Menu 9- Installation Programming, Sub-Menu

7-Global System Denitions. Global option G34 should be set to 115200.

Use the JP2 jumper to force the DHCP/IP address setting to known values.

For instructions on this process, see page 25.

If the network router is not serving IP addresses, or the M1XEP is set to a

static address, use a crossover cable to connect directly from the PC to the

M1XEP. This will require making some changes to the network setup of the

PC to allow the PC and the M1XEP to be in the same subnet.

If there is a router/rewall between the PC and the M1XEP, it must port

forward port 2362.

Cannot connect with ElkRP Using ElkRP, click on M1XEP setup, then click "Find" to verify IP address.

via Local Network Highlight the M1XEP and click "Use Selected" If the M1XEP does not

appear on the nd screen, refer to the troubleshooting steps above.

If there is a router/rewall is between the PC and M1XEP, it must port

forward port 2601. For M1XEP rmware updates, port 21 must also be

port forwarded through the router

Cannot connect with ElkRP Ensure that a connection can be established on the local network.

via Internet/WAN

Verify router settings- the router must port forward port 2601. For M1XEP

rmware updates, port 21 must also be port forwarded through the router.

If using a DDNS service, any changes to the “dynamic” name may require

time to propogate through the entire internet system. Depending on the

service, this could even take 1 or 2 days

Cannot connect to Web Browser Follow steps above for ElkRP connections

Router must port forward ports 80 and 26 in addition to the ports listed above

Web Browser does not show the Check serial port 0 transmit options in Globals. These options can

true status of the M1 Control be accessed through ElkRP on the Special tab of the Globals

screen, or through the keypad bay accessing Menu 9-Installation

Programming, Sub-Menu 7-Global System Denitions. Global

options G36, G37, G38, G39,and G40 should be set to Yes.

Verify that Area and Keypad names do not begin with a space

Clear the Java Console Cache.

Problem Possible Solutions

Elk M1XEP User Manual Page 24